Complaint Resolution

Creating a section of our site dedicated to handling complaints could be considered opening a can of worms. But the fact of the matter is, if something goes wrong we want to know. We can only help if we learn about an issue. And by having this dedicated form, there’s no worry that your complaint will end up with the wrong person or fall through the cracks.

The thing is we get it; things don’t always go the way we want them to. And when that happens people can become unhappy. So instead of letting our customers remain unhappy we want to ensure we are doing everything we possibly can to help you have a positive experience.

Feel free to reach us at 1-866-653-9691 or fill out the Direct Transfers Complaint form below.

The issues that have been causing you unneeded stress will be sent to a senior customer service representative who will resolve the matter at hand and won’t stop until you’re completely satisfied
with the solution.